4dno Privacy Policy — Protecting Your Data
User privacy is our priority. This document clearly explains how 4dno collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.
1. Information Collected by 4dno
4dno collects several types of information when you register and use our platform. This information is necessary to keep the platform running smoothly and to deliver the best experience to every user in Malaysia.
Account information: Full name, date of birth, mobile number, email address, and the password you provide during registration. This information is used to verify your identity and manage your account.
Device and browser information: IP address, browser type, operating system, device model, screen resolution, and app usage. This data helps us optimise how the platform displays on your device, including Android and iOS phones.
Payment information: Transaction details in MYR, payment methods used such as DuitNow or bank transfer, bank account numbers (encrypted), and deposit and withdrawal history. We do not store full card numbers directly.
Usage data: Game history, bets placed, session duration, game categories visited, user preferences, and interaction records with the platform.
2. How We Use Your Information
All information collected by 4dno is used solely for legitimate and necessary purposes. We do not use your data for anything beyond what is stated below without your prior written consent.
- Account management: Processing registrations, verifying identity, managing logins, and maintaining the security of user accounts.
- Transaction processing: Verifying and processing MYR deposits and withdrawals, tracking transaction history, and resolving any financial disputes.
- Platform improvements: Analysing usage patterns to improve platform performance, enhance the user interface, and develop new features better suited to the needs of Malaysian users.
- Service communications: Sending important account-related notifications, security updates, transaction confirmations, and alerts on policy changes.
- Legal compliance: Meeting legal obligations applicable in Malaysia, including anti-money laundering requirements and identity verification.
- Fraud prevention: Detecting and preventing suspicious activity, platform misuse, and any fraudulent attempts that could harm other users.
3. Cookies & Tracking Technologies
4dno uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored on your device when you visit our platform.
Types of cookies we use:
- Essential cookies: Required for core platform functions such as maintaining your login session, saving language preferences, and ensuring security during use.
- Performance cookies: Collecting information on how users interact with the platform, which pages they visit most, and time spent. This data is used in aggregate form to improve the platform.
- Functional cookies: Remembering your preferences and settings — such as your preferred payment method and display settings — to provide a more personalised experience.
You can manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality. For more information on managing cookies, please refer to your browser's documentation.
4. Data Storage & Security
4dno implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
The security measures we have in place include:
- Data encryption using SSL/TLS protocols for all communications between your device and our servers.
- Passwords are stored using a one-way hashing algorithm that cannot be decrypted.
- Sensitive financial information such as bank account numbers is encrypted before being stored in the database.
- Internal staff access to user data is restricted and governed by role-based access controls.
- Our security monitoring system operates around the clock to detect any suspicious activity.
Your data is stored on secure servers. Retention periods vary by data type: active account data is kept for the duration the account remains active, while transaction records are retained in accordance with applicable legal requirements in Malaysia. Once the retention period expires, data is securely deleted or anonymised.
5. Sharing Information with Third Parties
4dno does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. However, there are limited circumstances where we need to share information with certain parties to keep the platform running properly:
- Payment service providers: Transaction details are shared with approved payment processors such as DuitNow providers to enable deposits and withdrawals in MYR to be processed securely.
- Game providers: Session and betting data may be shared with third-party game providers operating games within the 4dno platform for game reconciliation purposes.
- Legal requirements: 4dno may disclose user information where required by Malaysian law, court order, or direction from a relevant authority.
- Business transfers: In the event of a merger, acquisition, or asset transfer, user data may be transferred as part of that process, with appropriate notice given to users.
All third parties that receive 4dno user data are required to comply with equivalent data protection standards and may only use that data for the specified purposes.
6. User Rights & Policy Changes
As a 4dno platform user, you have the following rights regarding your personal data:
- Right to access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a correction.
- Right to erasure: You may request the deletion of your account and personal data, subject to legal record-keeping obligations that may require us to retain certain data for a specified period.
- Right to object: You have the right to object to the processing of your personal data for specific purposes, such as marketing communications.
Policy changes: 4dno reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices, legal requirements, or platform operations. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
To exercise your rights or if you have any questions about this Privacy Policy, please contact the 4dno support team by email at: [email protected]. You may also refer to the FAQ us for answers to frequently asked questions about privacy and data security.
Have Questions About Your Privacy?
The 4dno team is here to help. Visit our FAQ or contact support to find out more about how we protect your data.